Category Archives: Leadership

Marilyn Suttle: “Suttle” Shifts that Create Big Breakthroughs

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‘Don’t grow a wishbone where your backbone ought to be.’

Rather than running from conflict, Marilyn Suttle suggests that if you are willing to listen when a customer or colleague is angry, there is a real opportunity to grow and strengthen the relationship.

Suttle is a customer service and communication expert who is known for helping teams make ‘Suttle Shifts’ in thinking to achieve breakthrough success with customers. Her clients include Ford Motor,

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Caryn Kopp: Chief Door Opener

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Very rarely does a sale simply fall into your lap. Sales is a process that requires patience, time and follow-up as you build long-term relationships with prospects. And if your company protects those relationships, you will be rewarded with a predictable pipeline moving forward.

Caryn Kopp is the Chief Door Opener at Kopp Consulting, known for helping her clients secure initial meetings with high-level decision-makers at top-tier companies like Pfizer, GE, Merck,

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Judy Hoberman: Selling in a S.K.I.R.T.

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“Women want to be treated equally, not identically.”

There is no shame in doing things #LikeAGirl, and Judy Hoberman’s tagline sums up that sentiment quite well. Of course, women want the same opportunities as their male counterparts, but we do things differently—and that’s an asset, not a liability.

Hoberman has designed a series of workshops, seminars and coaching programs that put a positive spin on sales. With 30-plus years in the industry,

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Nicola Grace: Monetize Your Mission

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In a perfect world, we love the work we do. We find a career that affords us the opportunity to succeed, to be happy, to make a significant social impact. Today’s guest argues that this kind of serendipity is possible for every one of us, and the secret lies in clarifying your purpose and designing a business model in alignment with that purpose.

Nicola Grace, the Mission Mentor, is an award-winning strategist and bestselling author.

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Martha O’Gorman: Putting Fun into Taxes

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Quick, what’s the first word that comes to mind when you hear the words tax office?

I’m going to take a wild guess and assume that you didn’t say fun. But there is one unique retail tax preparation firm that was founded on the idea of creating an atmosphere of fun in its franchises, and the creative marketing campaign they employ complements this idea – while establishing brand recognition that outshines the competition.

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